Refund and Cancellation Policy

Last updated: 3 September 2026

This policy explains how cancellations and refunds work for the Service at dovetly.com and app.dovetly.com. Payments are processed by our merchant of record, Paddle.com Market Ltd.

Cancelling your subscription

You can cancel any month, from your account or by emailing us. There is no lock-in. When you cancel, the integration keeps running until the end of the current paid period, and you won't be charged again.

Refunds on subscription fees

• Monthly subscription fees are billed in advance for the coming period.
• Because you can cancel at any time to stop future charges, fees already paid for the current period are generally non-refundable, except where required by applicable law.
• If the integration was never switched on because of a fault on our side, we refund the current month.
• If you were charged in error, or the integration was unavailable due to a fault on our side for a substantial part of the period, contact us and we will arrange a fair refund.

Custom integrations

• A custom integration is quoted before work begins. If you cancel before we have started, nothing is charged for it.
• Once work has started, the quote covers work already performed and is refundable only for the portion not yet delivered.

How to request a refund

Email hello@dovetly.com within 14 days of the charge, including your account email and the payment reference from your Paddle receipt. Approved refunds are issued by Paddle to your original payment method.