Refund and Cancellation Policy

Last updated: 3 September 2026

This policy explains how cancellations and refunds work for the Service at dovetly.com and app.dovetly.com. Payments are processed by our merchant of record, Paddle.com Market Ltd.

14 day refund, no questions asked

You can ask for a full refund within 14 days of any charge, for any reason. There are no conditions and no exceptions. It applies to every payment you make to us: your first one, a renewal, and a custom integration.

Email hello@dovetly.com with your account email and the payment reference from your Paddle receipt. Paddle returns the money to the card or account you paid from.

Cancelling your subscription

You can cancel any month, from your account or by emailing us. There is no lock-in. When you cancel, the integration keeps running until the end of the current paid period, and you won't be charged again.

After the 14 days

The window above is the promise you can hold us to. Past it we still put things right: write to us if you were charged in error, or if the integration was unavailable because of a fault on our side, and we refund that period.