amoCRM and Ozon, ready to switch on
New Ozon orders become leads with the items and the sum, statuses and tracking numbers flow back into the lead, and stock counts show on your products. You paste two keys in your account and we switch it on for you.
No setup fee, cancel any month, and a person on live chat if a key doesn't work.
More with these apps: all amoCRM integrations · all Ozon integrations
What moves, and when
The details you would normally get after a sales call. Here they are up front.
| What | Direction | When | Rule |
|---|---|---|---|
| New order into a lead | Ozon to amoCRM | Every few minutes | One lead per order, with the items, the sum and the delivery scheme; the buyer details Ozon shares go to the contact |
| Order status into the lead stage | Ozon to amoCRM | Every few minutes | Packing, shipped, delivered and cancelled each map to a stage you choose |
| Tracking number into the lead | Ozon to amoCRM | When Ozon issues it | Written to a lead field and noted in the timeline |
| Stock counts on products | Ozon to amoCRM | A few times an hour | Ozon warehouse counts appear on the matching items in the amoCRM product list |
| Duplicate check | Both ways | Every order | Matched by the Ozon order number, never a second lead |
How to set up amoCRM and Ozon
A few minutes of your time, then it's ours.
- Choose amoCRM and OzonPress Connect. This pair is already selected on the checkout page at $59 a month, and there's nothing else to pick.
- Pay and open your accountCard or invoice, about two minutes. The account opens with this integration waiting for its two keys.
- Paste the amoCRM token and the Ozon Seller key
- amoCRM token: in amoCRM open Settings, then Integrations, then Create integration. Full amoCRM guide
- Ozon Seller key: in Ozon Seller open Settings, then API keys. Full Ozon guide
Each screen carries the full guide with the exact menu names, about seven minutes for both. - We check both keysEach key is checked against amoCRM's and Ozon's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
- Watch the first orders land, then we switch it onWe pull your open orders as the first test. You watch the leads show up in amoCRM. A person checks the setup and switches it on, within a working day.
When amoCRM or Ozon changes its API, we fix it within a working day. You don't get a ticket to solve.
- Everything in the table above, with monitoring on.
- Fixes when either app changes its API.
- A person on live chat, weekdays 10:00 to 19:00 EET.
- Custom logic beyond the table is priced separately.
What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.
Ways to connect amoCRM and Ozon
Two ways people connect these two, and what each one asks of you.
Before you decide
FBO or FBS?
Both. Orders from either scheme land in amoCRM the same way, and the scheme is written to the lead so you can tell them apart.
Will I see the buyer's phone?
Only what Ozon shares with the seller, which depends on the order and the delivery scheme. Everything Ozon gives us goes into the lead and the contact.
Can managers change an order from amoCRM?
No. Ozon owns the order: it's packed, shipped and cancelled on the marketplace side, and amoCRM mirrors it. The lead is where you talk to the buyer, add tasks and keep the history.
What if mine is a bit different?
Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.
