amoCRM and WhatsApp, ready to switch on

WhatsApp dialogues sit in the lead card in amoCRM, a number nobody knows arrives in Incoming leads so it gets triaged instead of lost, and the tag you choose lets your digital pipeline take it from there. You paste two keys in your account and we switch it on for you.

Ask us to connect it Mine is a bit different

No setup fee, cancel any month, and a person on live chat if a key doesn't work.

More with these apps: all amoCRM integrations · all WhatsApp integrations

What moves, and when

The details you would normally get after a sales call. Here they are up front.

What	Direction	When	Rule
Client message into the lead	WhatsApp to amoCRM	Within seconds	A known phone lands in its open lead; an unknown one arrives in Incoming leads with the message already attached
Manager reply from the card	amoCRM to WhatsApp	Within seconds	Sent from the chat inside the lead, from your own number, and kept as a note in the same lead
Tag for what came in	WhatsApp to amoCRM	On the first message	The tag you choose goes on the lead, so your digital pipeline rules can pick the conversation up
Photos, files and voice notes	Both ways	Within seconds	Attached in the lead; a voice note arrives as an audio file the manager can play without leaving amoCRM
Template after a day of silence	amoCRM to WhatsApp	When the manager writes	Outside the day WhatsApp allows free replies we send the approved template you picked
Duplicate check	Both ways	Every message	Matched on the phone field of the contact, so a client who wrote in spring does not get a second card in autumn

How to set up amoCRM and WhatsApp

A few minutes of your time, then it's ours.

Choose amoCRM and WhatsApp

Press Connect. This pair is already selected on the checkout page at $49 a month, and there's nothing else to pick.
Pay and open your account

Card or invoice, about two minutes. The account opens with this integration waiting for its two keys.
3
Paste the amoCRM token and the WhatsApp Business key
- amoCRM token: in amoCRM open Settings, then Integrations, then Create integration. Full amoCRM guide
- WhatsApp Business key: open Meta for Developers, your app, then WhatsApp, then API setup. Full WhatsApp guide
Each screen carries the full guide with the exact menu names, about ten minutes for both.
We check both keys

Each key is checked against amoCRM's and WhatsApp's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
Send one test message, then we switch it on

A minute or two. Write to your number from WhatsApp and watch it land in the lead. A person checks the setup and switches it on, within a working day.

When amoCRM or WhatsApp changes its API, we fix it within a working day. You don't get a ticket to solve.

$49a month

Everything in the table above, with monitoring on.
Fixes when either app changes its API.
A person on live chat, weekdays 10:00 to 19:00 EET.
Custom logic beyond the table is priced separately.

Ask us to connect it

What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.

Ways to connect amoCRM and WhatsApp

Two ways people connect these two, and what each one asks of you.

Zapier or MakeDovetly

Who sets it upYou, one step at a time in the scenario editorAlready built. You paste two keys and we switch it on.

Who fixes it when it breaksYou: the scenario is yours, so the fix is tooWe do, within a working day, and we watch it

What you need to knowTriggers, actions, filters and how the fields of amoCRM and WhatsApp mapWhere the two keys are. The guide shows it.

PriceSet by the builder's plan, counted in tasks or operations$49 a month, flat, whatever the volume

Before you decide

Which WhatsApp does this need?

The official WhatsApp Business API from Meta, on a number you own. The app on a phone has no API, so it can't be connected. If you don't have the API yet, tell us and we walk you through it.

What happens to numbers nobody recognises?

They arrive in Incoming leads with the message attached, which is where your team already looks for anything unsorted. Accepting it turns it into a normal lead with the chat inside.

Can several managers answer from one number?

Yes. Everyone works inside amoCRM and the client sees one number. Whoever the lead is assigned to sees the chat in the card and answers from there.

Do our digital pipeline rules still work?

They do. Messages are written as notes and the first one sets the tag you nominate, so any rule watching for that tag runs exactly as it does now.

What if mine is a bit different?

Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.