Shopify and Slack, ready to switch on

Every paid order lands in the Slack channel you choose with the items, the total and the delivery town, and refunds, cancellations and carts left above the sum you set get their own post. You paste two keys in your account and we switch it on for you.

Ask us to connect it Mine is a bit different

No setup fee, cancel any month, and a person on live chat if a key doesn't work.

More with these apps: all Shopify integrations · all Slack integrations

What moves, and when

The details you would normally get after a sales call. Here they are up front.

What	Direction	When	Rule
Paid order	Shopify to Slack	Within seconds	Order number, items, total, town, and whether this buyer has ordered before
Big orders somewhere else	Shopify to Slack	Within seconds	Anything above the sum you set can go to a channel of its own
Refund or cancellation	Shopify to Slack	Within seconds	In that order's thread, so one order stays one story
Abandoned checkout	Shopify to Slack	About an hour after the cart is left	Only above your threshold, with what was left in it
Yesterday	Shopify to Slack	Weekday mornings at 09:00	Orders, revenue and refunds in a single line

How to set up Shopify and Slack

A few minutes of your time, then it's ours.

Choose Shopify and Slack

Press Connect. This pair is already selected on the checkout page at $39 a month, and there's nothing else to pick.
Pay and open your account

Card or invoice, about two minutes. The account opens with this integration waiting for its two keys.
3
Paste the Shopify Admin API token and the Slack bot token
- Shopify Admin API token: in your Shopify admin open Settings, then Apps and sales channels, then Develop apps, and create an app. Full Shopify guide
- Slack bot token: open api.slack.com/apps and create an app from scratch in your workspace. Full Slack guide
Each screen carries the full guide with the exact menu names, about ten minutes for both.
We check both keys

Each key is checked against Shopify's and Slack's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
Place one test order, then we switch it on

A minute or two. Create a test order in Shopify and watch the post arrive in the channel. From then on we watch it for you. A person checks the setup and switches it on, within a working day.

When Shopify or Slack changes its API, we fix it within a working day. You don't get a ticket to solve.

$39a month

Everything in the table above, with monitoring on.
Fixes when either app changes its API.
A person on live chat, weekdays 10:00 to 19:00 EET.
Custom logic beyond the table is priced separately.

Ask us to connect it

What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.

Ways to connect Shopify and Slack

Two ways people connect these two, and what each one asks of you.

Zapier or MakeDovetly

Who sets it upYou, one step at a time in the scenario editorAlready built. You paste two keys and we switch it on.

Who fixes it when it breaksYou: the scenario is yours, so the fix is tooWe do, within a working day, and we watch it

What you need to knowTriggers, actions, filters and how the fields of Shopify and Slack mapWhere the two keys are. The guide shows it.

PriceSet by the builder's plan, counted in tasks or operations$39 a month, flat, whatever the volume

Before you decide

Every order, really?

If that suits you. Shops with a lot of small orders usually post the ones above a sum they choose and take the rest in the daily line.

Can we answer the buyer from the chat?

Not in this one. It runs into the channel so the team sees the shop without opening it. If you want replies to reach the buyer, describe it and we price it.

Can we post big orders somewhere else?

Yes. Orders above a sum you set can go to their own channel, which is how most teams keep the main channel readable in a busy month.

Does it post test orders?

Not unless you ask for them. Orders placed through Shopify's test payment gateway are skipped, which keeps the channel quiet while you're still setting the shop up.

Do draft orders post?

No. A draft becomes a post only once it is paid, so a quote somebody is still editing never reaches the channel, and neither does a test order from the bogus gateway.

Anything to know about Shopify?

A custom app's Admin API token is shown once; if you lose it you create a new one from the same screen.

Anything to know about Slack?

The bot has to be invited to a channel before it can post there; that's one command in Slack.

What if mine is a bit different?

Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.