Shopify and HubSpot, ready to switch on

Every Shopify order becomes a deal with the items and the total, the customer becomes a contact, and fulfilment and refunds move the deal along. You paste two keys in your account and we switch it on for you.

Ask us to connect it Mine is a bit different

No setup fee, cancel any month, and a person on live chat if a key doesn't work.

More with these apps: all Shopify integrations · all HubSpot integrations

What moves, and when

The details you would normally get after a sales call. Here they are up front.

What	Direction	When	Rule
New order into a deal	Shopify to HubSpot	Within seconds	One deal per order with the items, the total and the order number; the customer becomes a contact
Order status into the deal stage	Shopify to HubSpot	Within seconds	Paid, fulfilled, cancelled and refunded each map to a stage you choose
Customer details	Shopify to HubSpot	With every order	Name, email, phone and shipping address on the contact; an existing contact is updated, not duplicated
Repeat buyers	Shopify to HubSpot	With every order	A returning customer gets a new deal on the same contact, so the history stays in one place
Duplicate check	Both ways	Every order	Matched by order number and customer email, never a second deal or contact

How to set up Shopify and HubSpot

A few minutes of your time, then it's ours.

Choose Shopify and HubSpot

Press Connect. This pair is already selected on the checkout page at $59 a month, and there's nothing else to pick.
Pay and open your account

Card or invoice, about two minutes. The account opens with this integration waiting for its two keys.
3
Paste the Shopify Admin API token and the HubSpot private app token
- Shopify Admin API token: in your Shopify admin open Settings, then Apps and sales channels, then Develop apps, and create an app. Full Shopify guide
- HubSpot private app token: in HubSpot open Settings, then Integrations, then Private apps, and create an app. Full HubSpot guide
Each screen carries the full guide with the exact menu names, about nine minutes for both.
We check both keys

Each key is checked against Shopify's and HubSpot's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
Place one test order, then we switch it on

A minute or two. Create a test order in Shopify and watch the deal and the contact appear in HubSpot. A person checks the setup and switches it on, within a working day.

When Shopify or HubSpot changes its API, we fix it within a working day. You don't get a ticket to solve.

$59a month

Everything in the table above, with monitoring on.
Fixes when either app changes its API.
A person on live chat, weekdays 10:00 to 19:00 EET.
Custom logic beyond the table is priced separately.

Ask us to connect it

What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.

Ways to connect Shopify and HubSpot

Two ways people connect these two, and what each one asks of you.

Zapier or MakeDovetly

Who sets it upYou, one step at a time in the scenario editorAlready built. You paste two keys and we switch it on.

Who fixes it when it breaksYou: the scenario is yours, so the fix is tooWe do, within a working day, and we watch it

What you need to knowTriggers, actions, filters and how the fields of Shopify and HubSpot mapWhere the two keys are. The guide shows it.

PriceSet by the builder's plan, counted in tasks or operations$59 a month, flat, whatever the volume

Before you decide

Which Shopify plan does this need?

Any plan. You create a custom app in your own admin; there's nothing to install from the app store.

Will old orders come across?

Orders from the moment you connect. Importing history is a separate job we scope with you first.

Can we edit orders from HubSpot?

No. Shopify owns the order and HubSpot mirrors it. The deal is where you talk to the customer, add tasks and keep the history.

Where do the line items go?

As line items on the deal, taken from your HubSpot product library and matched by SKU. A product with no match becomes a line with the Shopify title and price, flagged so somebody can add the SKU once.

Which CRM works best with Shopify?

We don't rank CRMs. HubSpot is the one we connect to Shopify ready-made: every order becomes a deal with the items and the total, the customer becomes a contact, and fulfilment and refunds move the deal along. The free HubSpot CRM is enough for the private app token. Another CRM with Shopify is a Describe it job, priced within a working day.

Does Shopify integrate with HubSpot?

Yes. Shopify owns the order and HubSpot mirrors it: an order lands as a deal within seconds, its status maps to a deal stage you choose, and a returning customer gets a new deal on the same contact. You paste a Shopify Admin API token and a HubSpot private app token; $59 a month.

What if mine is a bit different?

Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.