YCLIENTS and Telegram, ready to switch on
Clients get a confirmation and two reminders in Telegram, a cancellation frees the slot in YCLIENTS, and the administrator hears about every no-show. You paste two keys in your account and we switch it on for you.
No setup fee, cancel any month, and a person on live chat if a key doesn't work.
More with these apps: all YCLIENTS integrations · all Telegram integrations
What moves, and when
The details you would normally get after a sales call. Here they are up front.
| What | Direction | When | Rule |
|---|---|---|---|
| Booking confirmation | YCLIENTS to Telegram | Within seconds of the booking | Clients tap Start in your bot once and share their number; from then on every booking is confirmed there, with the date, time, service and specialist |
| Reminder the day before | YCLIENTS to Telegram | 24 hours before the visit | With a button to confirm and a button to cancel; the text is yours to edit |
| Reminder two hours before | YCLIENTS to Telegram | 2 hours before the visit | A short one with the address, skipped if the client already cancelled |
| Cancellation | Both ways | Within seconds | A client tapping Cancel frees the slot in YCLIENTS; a cancellation made at the desk tells the client |
| No-show to the administrator | YCLIENTS to Telegram | When the visit is marked as a no-show | A direct message to the administrator with the client's name, phone and the missed slot |
How to set up YCLIENTS and Telegram
A few minutes of your time, then it's ours.
- Choose YCLIENTS and TelegramPress Connect. This pair is already selected on the checkout page at $39 a month, and there's nothing else to pick.
- Pay and open your accountCard or invoice, about two minutes. The account opens with this integration waiting for its two keys.
- Paste the YCLIENTS API key and the Telegram bot token
- YCLIENTS API key: in YCLIENTS open Settings, then Integrations, then API and create a key. Full YCLIENTS guide
- Telegram bot token: open @BotFather in Telegram and press Start. Full Telegram guide
Each screen carries the full guide with the exact menu names, about five minutes for both. - We check both keysEach key is checked against YCLIENTS's and Telegram's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
- Make one test booking, then we switch it onA minute or two. Open your bot, share your number, book a slot and watch the confirmation arrive. A person checks the setup and switches it on, within a working day.
When YCLIENTS or Telegram changes its API, we fix it within a working day. You don't get a ticket to solve.
- Everything in the table above, with monitoring on.
- Fixes when either app changes its API.
- A person on live chat, weekdays 10:00 to 19:00 EET.
- Custom logic beyond the table is priced separately.
What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.
Ways to connect YCLIENTS and Telegram
Two ways people connect these two, and what each one asks of you.
Before you decide
How does a client end up in Telegram?
They open your bot once, tap Start and share their phone number. We match it with the client card in YCLIENTS. Put the bot link on your booking page and clients do it once.
Can I change the reminder times?
Yes. A day before and two hours before is the default. Tell us in the chat if you'd rather have, say, three hours, and we change it. Small changes like that are free.
What about clients who don't use Telegram?
They keep getting whatever YCLIENTS already sends them by SMS. This integration adds Telegram, it doesn't switch anything off.
What if mine is a bit different?
Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.
