Bitrix24 and Telegram, ready to switch on

Client chats land in the deal card, managers reply from the CRM, and the team hears about stage changes in its own group. You paste two keys in your account and we switch it on for you.

Ask us to connect it Mine is a bit different

No setup fee, cancel any month, and a person on live chat if a key doesn't work.

More with these apps: all Bitrix24 integrations · all Telegram integrations

What moves, and when

The details you would normally get after a sales call. Here they are up front.

What	Direction	When	Rule
Client message into the deal	Telegram to Bitrix24	Within seconds	A new contact opens a deal; a known one is attached to the open deal
Manager reply	Bitrix24 to Telegram	Within seconds	Sent from the deal timeline, attachments up to 20 MB
Stage change to the team group	Bitrix24 to Telegram	Within seconds	You choose which stages and which group
Overdue task to its owner	Bitrix24 to Telegram	Daily at 09:00, your time zone	A direct message to the responsible manager
Duplicate check	Both ways	Every message	Matched by phone and Telegram username, never a second card

How to set up Bitrix24 and Telegram

A few minutes of your time, then it's ours.

Choose Bitrix24 and Telegram

Press Connect. This pair is already selected on the checkout page at $39 a month, and there's nothing else to pick.
Pay and open your account

Card or invoice, about two minutes. The account opens with this integration waiting for its two keys.
3
Paste the Bitrix24 webhook and the Telegram bot token
- Bitrix24 webhook: in Bitrix24 open Developer resources, then Other, then Inbound webhook. Full Bitrix24 guide
- Telegram bot token: open @BotFather in Telegram and press Start. Full Telegram guide
Each screen carries the full guide with the exact menu names, about five minutes for both.
We check both keys

Each key is checked against Bitrix24's and Telegram's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
Send one test message, then we switch it on

A minute or two. You watch it land in the deal. A person checks the setup and switches it on, within a working day.

When Bitrix24 or Telegram changes its API, we fix it within a working day. You don't get a ticket to solve.

$39a month

Everything in the table above, with monitoring on.
Fixes when either app changes its API.
A person on live chat, weekdays 10:00 to 19:00 EET.
Custom logic beyond the table is priced separately.

Ask us to connect it

What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.

Ways to connect Bitrix24 and Telegram

Two ways people connect these two, and what each one asks of you.

Zapier or MakeDovetly

Who sets it upYou, one step at a time in the scenario editorAlready built. You paste two keys and we switch it on.

Who fixes it when it breaksYou: the scenario is yours, so the fix is tooWe do, within a working day, and we watch it

What you need to knowTriggers, actions, filters and how the fields of Bitrix24 and Telegram mapWhere the two keys are. The guide shows it.

PriceSet by the builder's plan, counted in tasks or operations$39 a month, flat, whatever the volume

Before you decide

Is it instant?

Messages arrive within a few seconds both ways. Stage alerts go out the moment the stage changes. Overdue-task reminders are the one scheduled thing: once a day at 09:00 in your time zone.

Group chat or direct messages?

Both. Client chats are one-to-one with your bot. Team alerts go to a group you choose, and overdue reminders go to each manager personally.

Can you bring in old conversations?

Telegram doesn't let a bot read messages sent before it was added, so old chats stay where they are. Everything from the moment you connect is in the deal.

What if mine is a bit different?

Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.