Bitrix24 and Telegram, ready to switch on
Client chats land in the deal card, managers reply from the CRM, and the team hears about stage changes in its own group. You paste two keys in your account and it runs, in about ten minutes.
No setup fee, cancel any month, and a person on live chat if a key doesn't work.
What moves, and when
The details you would normally get after a sales call. Here they are up front.
| What | Direction | When | Rule |
|---|---|---|---|
| Client message into the deal | Telegram to Bitrix24 | Within seconds | A new contact opens a deal; a known one is attached to the open deal |
| Manager reply | Bitrix24 to Telegram | Within seconds | Sent from the deal timeline, attachments up to 20 MB |
| Stage change to the team group | Bitrix24 to Telegram | Within seconds | You choose which stages and which group |
| Overdue task to its owner | Bitrix24 to Telegram | Daily at 09:00, your time zone | A direct message to the responsible manager |
| Duplicate check | Both ways | Every message | Matched by phone and Telegram username, never a second card |
Ten minutes of your time, then it's ours
- Pay and open your accountCard or invoice, about two minutes. This integration is already selected.
- Paste the Bitrix24 webhook and the Telegram bot tokenEach has a short guide. About five minutes. If one doesn't work, a person joins the chat.
- Send one test messageA minute or two. You watch it land in the deal, and from then on we watch it for you.
When Bitrix24 or Telegram changes its API, we fix it within a working day. You don't get a ticket to solve.
- Everything in the table above, with monitoring on.
- Fixes when either app changes its API.
- A person on live chat, replies within a working hour.
- Custom logic beyond the table is priced separately.
No setup fee, cancel any month
Before you decide
Is it instant?
Messages arrive within a few seconds both ways. Stage alerts go out the moment the stage changes. Overdue-task reminders are the one scheduled thing: once a day at 09:00 in your time zone.
Group chat or direct messages?
Both. Client chats are one-to-one with your bot. Team alerts go to a group you choose, and overdue reminders go to each manager personally.
Can you bring in old conversations?
Telegram doesn't let a bot read messages sent before it was added, so old chats stay where they are. Everything from the moment you connect is in the deal.
What if mine is a bit different?
Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price the same day and build into the same account.
