Intercom integrations, ready to switch on
Intercom holds the conversations with customers and the contact records behind them, and sales, finance and the team chat all want a piece of that. A new conversation or a closed one can reach Slack, and a payment can be written on the contact. You create an app in the Developer Hub, paste its access token, and it connects.
Help desk and chat · all Help desk and chat integrations · intercom.com
Intercom and the apps it talks to
Three pairs, $39 a month each, flat whatever the volume, all on the same Intercom access token. Click a pair to see exactly what moves, and when.
Name the second app and say what should go where. A person replies with a price within a working day, and the finished integration shows up in the same account as the ready-made ones.
What Intercom sends and receives
Each line is a row from one pair's table, in that pair's own words. Open the pair for the rule behind it.
Out of Intercom
- New conversation to Slack, within seconds
- Waiting too long to Slack, when your reply target passes
- Taken by an agent to Slack, within seconds
- Closed with a poor rating to Slack, within seconds
- Users and leads apart to Slack, every post
- Closed conversation onto the timeline to HubSpot, when it closes
- Escalation opens a ticket to HubSpot, when the tag you choose is added
Into Intercom
- What they pay you, on the contact from Stripe, within seconds
- Subscription started or changed from Stripe, within seconds
- Cancelled from Stripe, within seconds
- Failed charge from Stripe, within seconds
- Duplicate check from Stripe, every payment
- Deal stage as a tag from HubSpot, within seconds
- Owner and plan on the contact from HubSpot, within seconds
Good to know about Intercom
- An access token belongs to one workspace, so a second workspace needs its own token.
- Intercom tells users and leads apart, and someone who wrote in without an email stays a lead until they identify themselves, which is also how we decide where to write.
Before you decide
What do I paste to connect Intercom?
Intercom access token. Open the Intercom Developer Hub at app.intercom.com/a/apps/_/developer-hub and press New app under Your Apps. About three minutes, and we check the key the moment you paste it.
What if the pair I need isn't here?
Describe it: name the second app and say what should go where. A person replies with a price within a working day, and the finished integration shows up in the same account as the ready-made ones.
What happens when Intercom changes its API?
We fix the integration on our side within a working day. You don't get a ticket to solve.