Intercom and Stripe, ready to switch on
The plan, the amount and the date of the last payment are written on the Intercom contact, and a cancellation or a failed card tags them, so an agent knows who they are talking to. You paste two keys in your account and it runs, in about ten minutes.
No setup fee, cancel any month, and a person on live chat if a key doesn't work.
More with these apps: all Intercom integrations · all Stripe integrations
What moves, and when
The details you would normally get after a sales call. Here they are up front.
| What | Direction | When | Rule |
|---|---|---|---|
| What they pay you, on the contact | Stripe to Intercom | Within seconds | Plan, amount and the date of the last payment, so an agent sees who they are talking to before they answer |
| Subscription started or changed | Stripe to Intercom | Within seconds | Plan and status rewritten in place on the contact |
| Cancelled | Stripe to Intercom | Within seconds | The contact is tagged, so support knows before the customer has to explain it |
| Failed charge | Stripe to Intercom | Within seconds | Tagged with the reason Stripe gives, and a conversation opens with your wording if you want one |
| Duplicate check | Stripe to Intercom | Every payment | Matched by email and the Stripe customer id, never a second contact |
Ten minutes of your time, then it's ours
- Pay and open your accountCard or invoice, about two minutes. This integration is already selected.
- Paste the Intercom access token and the Stripe restricted keyEach has a short guide. About six minutes. If one doesn't work, a person joins the chat.
- Make one test paymentA minute or two. Run a test payment in Stripe for a customer you can find in Intercom, then open that contact and see the plan on it.
When Intercom or Stripe changes its API, we fix it within a working day. You don't get a ticket to solve.
- Everything in the table above, with monitoring on.
- Fixes when either app changes its API.
- A person on live chat, replies within a working hour.
- Custom logic beyond the table is priced separately.
No setup fee, cancel any month
Before you decide
Do agents see card details?
No. Plan, amount, currency, status and dates travel. Card numbers stay in Stripe and never reach the help desk.
What if the payment email differs from the support email?
Then we match on the Stripe customer id once you link the two, or on the address you nominate. Tell us which field to trust and we set it while connecting.
Anything to know about Intercom?
An access token belongs to one workspace, so a second workspace needs its own token.
Anything to know about Stripe?
A restricted key with read access can only read. It can't move money, and we never ask for your secret key.
What if mine is a bit different?
Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price the same day and build into the same account.
