Help desk and chat integrations, ready to switch on
Support tools know what a customer is struggling with, and the rest of the company usually finds out too late. These pairs put the ticket on the CRM contact, tell the sales owner in Slack, or open a task for an engineer, and they close the loop when the ticket is solved.
You paste the help desk key and the other app's key, choose which tickets and which statuses matter, and the rest runs without anyone copying ticket numbers around.
Three ready-made pairs, $39 a month each. Apps in this category: Intercom, Zendesk.
Name them and say what should go where. A person replies with a price within a working day, and the finished integration shows up in the same account as the ready-made ones.
Flat price per integration whatever the volume, cancel any month, and when an app changes its API we fix the integration within a working day. All categories.
What starts each help desk and chat pair
The first row of every pair's table: the event that sets it off, which way the data goes, and how soon. In three of the six pairs the first move writes into the help desk, in three it reads from it.
| Pair | What starts it | Direction | When | Price |
|---|---|---|---|---|
| Intercom and Stripe | What they pay you, on the contact | Stripe to Intercom | Within seconds | $39/mo |
| Zendesk and Slack | New ticket from the views you name | Zendesk to Slack | Within seconds | $39/mo |
| Intercom and Slack | New conversation | Intercom to Slack | Within seconds | $39/mo |
| Zendesk and HubSpot | Ticket onto the timeline | Zendesk to HubSpot | Within seconds | $39/mo |
| Intercom and HubSpot | Deal stage as a tag | HubSpot to Intercom | Within seconds | $39/mo |
| Shopify and Zendesk | Order events on the requester | Shopify to Zendesk | Within seconds | $39/mo |
The keys you paste
One per app, created in your own account, checked the moment you paste it. The other app in the pair has its own key on its own page.
- Intercom: Intercom access token. Open the intercom developer hub at app.intercom.com/a/apps/_/developer-hub and press new app under your apps. About three min.
- Zendesk: Zendesk API token. In zendesk open admin center, then apps and integrations, then apis. on the api configuration page tick allow api token access and save. About three min.