Kommo and WhatsApp, ready to switch on

WhatsApp dialogues live inside the lead in Kommo, the manager the lead is assigned to answers from the card, and the client keeps writing to the one number they already know. You paste two keys in your account and we switch it on for you.

Ask us to connect it Mine is a bit different

No setup fee, cancel any month, and a person on live chat if a key doesn't work.

More with these apps: all Kommo integrations · all WhatsApp integrations

What moves, and when

The details you would normally get after a sales call. Here they are up front.

What	Direction	When	Rule
Client message into the lead	WhatsApp to Kommo	Within seconds	A known phone lands in its open lead; a new one opens a lead and a contact in the pipeline you choose
Answer from the lead card	Kommo to WhatsApp	Within seconds	Sent from your own number by whoever the lead is assigned to, and saved in the card
Who picks it up	In Kommo	Every new chat	A new chat is assigned by the rule you choose, so a client is not waiting on nobody in particular
Photos, files and voice notes	Both ways	Within seconds	Attached in the lead; a voice note arrives as an audio file the manager can play in the card
Template after a day of silence	Kommo to WhatsApp	When the manager writes	Outside the day WhatsApp allows free replies we send the approved template you picked, and the chat opens again as soon as the client answers
Duplicate check	Both ways	Every message	Matched on the phone field of the contact, so one client keeps one lead even when several managers are typing

How to set up Kommo and WhatsApp

A few minutes of your time, then it's ours.

Choose Kommo and WhatsApp

Press Connect. This pair is already selected on the checkout page at $49 a month, and there's nothing else to pick.
Pay and open your account

Card or invoice, about two minutes. The account opens with this integration waiting for its two keys.
3
Paste the Kommo token and the WhatsApp Business key
- Kommo token: in Kommo open Settings, then Integrations, then Create integration. Full Kommo guide
- WhatsApp Business key: open Meta for Developers, your app, then WhatsApp, then API setup. Full WhatsApp guide
Each screen carries the full guide with the exact menu names, about ten minutes for both.
We check both keys

Each key is checked against Kommo's and WhatsApp's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
Move one test lead, then we switch it on

A minute or two. Change the stage of a test lead in Kommo and watch the post arrive in WhatsApp. From then on we watch it for you. A person checks the setup and switches it on, within a working day.

When Kommo or WhatsApp changes its API, we fix it within a working day. You don't get a ticket to solve.

$49a month

Everything in the table above, with monitoring on.
Fixes when either app changes its API.
A person on live chat, weekdays 10:00 to 19:00 EET.
Custom logic beyond the table is priced separately.

Ask us to connect it

What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.

Ways to connect Kommo and WhatsApp

Two ways people connect these two, and what each one asks of you.

Zapier or MakeDovetly

Who sets it upYou, one step at a time in the scenario editorAlready built. You paste two keys and we switch it on.

Who fixes it when it breaksYou: the scenario is yours, so the fix is tooWe do, within a working day, and we watch it

What you need to knowTriggers, actions, filters and how the fields of Kommo and WhatsApp mapWhere the two keys are. The guide shows it.

PriceSet by the builder's plan, counted in tasks or operations$49 a month, flat, whatever the volume

Before you decide

Which WhatsApp does this need?

The official WhatsApp Business API from Meta, on a number you own. The app on a phone has no API, so it can't be connected. If you don't have the API yet, tell us and we walk you through it.

Can several managers use one number?

Yes, that is the usual setup. Everyone works inside Kommo, the client sees a single number, and whoever the lead is assigned to sees the chat in the card.

We sell in two languages. Does that matter?

Not to the integration. The message goes across as it was written. Only the template we send after a day of silence is fixed text, so approve one per language and tell us which is which.

What if mine is a bit different?

Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.