Kommo and WhatsApp, ready to switch on
WhatsApp dialogues live inside the lead in Kommo, the manager the lead is assigned to answers from the card, and the client keeps writing to the one number they already know. You paste two keys in your account and it runs, in about ten minutes.
No setup fee, cancel any month, and a person on live chat if a key doesn't work.
More with these apps: all Kommo integrations · all WhatsApp integrations
What moves, and when
The details you would normally get after a sales call. Here they are up front.
| What | Direction | When | Rule |
|---|---|---|---|
| Client message into the lead | WhatsApp to Kommo | Within seconds | A known phone lands in its open lead; a new one opens a lead and a contact in the pipeline you choose |
| Answer from the lead card | Kommo to WhatsApp | Within seconds | Sent from your own number by whoever the lead is assigned to, and saved in the card |
| Who picks it up | In Kommo | Every new chat | A new chat is assigned by the rule you choose, so a client is not waiting on nobody in particular |
| Photos, files and voice notes | Both ways | Within seconds | Attached in the lead; a voice note arrives as an audio file the manager can play in the card |
| Template after a day of silence | Kommo to WhatsApp | When the manager writes | Outside the day WhatsApp allows free replies we send the approved template you picked, and the chat opens again as soon as the client answers |
| Duplicate check | Both ways | Every message | Matched on the phone field of the contact, so one client keeps one lead even when several managers are typing |
Ten minutes of your time, then it's ours
- Pay and open your accountCard or invoice, about two minutes. This integration is already selected.
- Paste the Kommo token and the WhatsApp Business keyEach has a short guide. About ten minutes. If one doesn't work, a person joins the chat.
- Move one test leadA minute or two. Change the stage of a test lead in Kommo and watch the post arrive in WhatsApp. From then on we watch it for you.
When Kommo or WhatsApp changes its API, we fix it within a working day. You don't get a ticket to solve.
- Everything in the table above, with monitoring on.
- Fixes when either app changes its API.
- A person on live chat, replies within a working hour.
- Custom logic beyond the table is priced separately.
No setup fee, cancel any month
Before you decide
Which WhatsApp does this need?
The official WhatsApp Business API from Meta, on a number you own. The app on a phone has no API, so it can't be connected. If you don't have the API yet, tell us and we walk you through it.
Can several managers use one number?
Yes, that is the usual setup. Everyone works inside Kommo, the client sees a single number, and whoever the lead is assigned to sees the chat in the card.
We sell in two languages. Does that matter?
Not to the integration. The message goes across as it was written. Only the template we send after a day of silence is fixed text, so approve one per language and tell us which is which.
What if mine is a bit different?
Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price the same day and build into the same account.
