Shopify and Telegram, ready to switch on

Paid orders arrive in the Telegram group you choose with the items, the total and the delivery town, and refunds, cancellations and abandoned carts above the sum you set get their own message. You paste two keys in your account and we switch it on for you.

Ask us to connect it Mine is a bit different

No setup fee, cancel any month, and a person on live chat if a key doesn't work.

More with these apps: all Shopify integrations · all Telegram integrations

What moves, and when

The details you would normally get after a sales call. Here they are up front.

What	Direction	When	Rule
Paid order	Shopify to Telegram	Within seconds	Items, quantities, total and the delivery town, in the group you choose
The message is edited, not repeated	Shopify to Telegram	When the order changes	Fulfilment and refunds rewrite that order's own message, which is what keeps a group readable
First order or repeat	Shopify to Telegram	With every order	Said in the message, because the two deserve different answers
Abandoned checkout	Shopify to Telegram	About an hour after the cart is left	Only carts above the sum you set
Evening total	Shopify to Telegram	Daily at 20:00, your time zone	The day's orders and what they came to

How to set up Shopify and Telegram

A few minutes of your time, then it's ours.

Choose Shopify and Telegram

Press Connect. This pair is already selected on the checkout page at $39 a month, and there's nothing else to pick.
Pay and open your account

Card or invoice, about two minutes. The account opens with this integration waiting for its two keys.
3
Paste the Shopify Admin API token and the Telegram bot token
- Shopify Admin API token: in your Shopify admin open Settings, then Apps and sales channels, then Develop apps, and create an app. Full Shopify guide
- Telegram bot token: open @BotFather in Telegram and press Start. Full Telegram guide
Each screen carries the full guide with the exact menu names, about seven minutes for both.
We check both keys

Each key is checked against Shopify's and Telegram's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
Place one test order, then we switch it on

A minute or two. Create a test order in Shopify and watch the post arrive in the chat. From then on we watch it for you. A person checks the setup and switches it on, within a working day.

When Shopify or Telegram changes its API, we fix it within a working day. You don't get a ticket to solve.

$39a month

Everything in the table above, with monitoring on.
Fixes when either app changes its API.
A person on live chat, weekdays 10:00 to 19:00 EET.
Custom logic beyond the table is priced separately.

Ask us to connect it

What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.

Ways to connect Shopify and Telegram

Two ways people connect these two, and what each one asks of you.

Zapier or MakeDovetly

Who sets it upYou, one step at a time in the scenario editorAlready built. You paste two keys and we switch it on.

Who fixes it when it breaksYou: the scenario is yours, so the fix is tooWe do, within a working day, and we watch it

What you need to knowTriggers, actions, filters and how the fields of Shopify and Telegram mapWhere the two keys are. The guide shows it.

PriceSet by the builder's plan, counted in tasks or operations$39 a month, flat, whatever the volume

Before you decide

Every order, really?

If that suits you. Shops with a lot of small orders usually post the ones above a sum they choose and take the rest in the daily line.

Can we answer the buyer from the chat?

Not in this one. It runs into the chat so the team sees the shop without opening it. If you want replies to reach the buyer, describe it and we price it.

Can the group answer the customer?

No. The message carries the order and the customer's details so somebody can reply from wherever you normally reply. A bot writing to buyers is a different build, and we price it separately.

Can a picture of the product come with the order?

Yes, the first product image can be attached to the message. It helps in a group where people pack the orders, and it's easy to switch off if everybody is on mobile data.

Anything to know about Shopify?

A custom app's Admin API token is shown once; if you lose it you create a new one from the same screen.

Anything to know about Telegram?

A bot can't read messages sent before it was added to a chat, so old conversations stay where they are.

What if mine is a bit different?

Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.