Bitrix24 and WhatsApp, ready to switch on

Client dialogues from WhatsApp land in the deal card in Bitrix24, managers answer from the CRM, and a number nobody knows opens a deal with the chat already attached. You paste a webhook and a key in your account and we switch it on for you.

Ask us to connect it Mine is a bit different

No setup fee, cancel any month, and a person on live chat if a key doesn't work.

More with these apps: all Bitrix24 integrations · all WhatsApp integrations

What moves, and when

The details you would normally get after a sales call. Here they are up front.

What	Direction	When	Rule
Client message into the deal	WhatsApp to Bitrix24	Within seconds	A known phone joins its open deal; a new one creates the contact and a deal in the pipeline you choose
Manager reply	Bitrix24 to WhatsApp	Within seconds	Sent from the deal timeline, from your own number, and kept in the timeline as a record
Responsible manager	In Bitrix24	Every new deal	Set by the rule you choose, so the deal is somebody's from the first message
Photos, files and voice notes	Both ways	Within seconds	Stored on the deal in Bitrix24; voice notes arrive as audio files
Template after a day of silence	Bitrix24 to WhatsApp	When the manager writes	Outside the day WhatsApp allows free replies we send the approved template you picked
Duplicate check	Both ways	Every message	Matched by phone in international format, so a client who wrote last month lands in the same card

How to set up Bitrix24 and WhatsApp

A few minutes of your time, then it's ours.

Choose Bitrix24 and WhatsApp

Press Connect. This pair is already selected on the checkout page at $49 a month, and there's nothing else to pick.
Pay and open your account

Card or invoice, about two minutes. The account opens with this integration waiting for its two keys.
3
Paste the Bitrix24 webhook and the WhatsApp Business key
- Bitrix24 webhook: in Bitrix24 open Developer resources, then Other, then Inbound webhook. Full Bitrix24 guide
- WhatsApp Business key: open Meta for Developers, your app, then WhatsApp, then API setup. Full WhatsApp guide
Each screen carries the full guide with the exact menu names, about nine minutes for both.
We check both keys

Each key is checked against Bitrix24's and WhatsApp's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
Move one test deal, then we switch it on

A minute or two. Change the stage of a test deal in Bitrix24 and watch the post arrive in WhatsApp. From then on we watch it for you. A person checks the setup and switches it on, within a working day.

When Bitrix24 or WhatsApp changes its API, we fix it within a working day. You don't get a ticket to solve.

$49a month

Everything in the table above, with monitoring on.
Fixes when either app changes its API.
A person on live chat, weekdays 10:00 to 19:00 EET.
Custom logic beyond the table is priced separately.

Ask us to connect it

What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.

Ways to connect Bitrix24 and WhatsApp

Two ways people connect these two, and what each one asks of you.

Zapier or MakeDovetly

Who sets it upYou, one step at a time in the scenario editorAlready built. You paste two keys and we switch it on.

Who fixes it when it breaksYou: the scenario is yours, so the fix is tooWe do, within a working day, and we watch it

What you need to knowTriggers, actions, filters and how the fields of Bitrix24 and WhatsApp mapWhere the two keys are. The guide shows it.

PriceSet by the builder's plan, counted in tasks or operations$49 a month, flat, whatever the volume

Before you decide

Which WhatsApp does this need?

The official WhatsApp Business API from Meta, on a number you own. The app on a phone has no API, so it can't be connected. If you don't have the API yet, tell us and we walk you through it.

Do we need Bitrix24 open channels for this?

No. The webhook you create is enough, and the dialogue is written into the deal timeline. If you already use open channels for other messengers, they carry on as they are.

Which permissions does the webhook need?

CRM, so we can read and write deals and contacts. Make it as an administrator, or as a user who sees every deal, otherwise chats from deals they can't see will not arrive.

What if mine is a bit different?

Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.