YCLIENTS and WhatsApp, ready to switch on
Clients get a confirmation and two reminders on WhatsApp with the service, the time and the specialist, a cancellation frees the slot, and a no-show is told to the front desk. You paste two keys in your account and it runs, in about ten minutes.
No setup fee, cancel any month, and a person on live chat if a key doesn't work.
More with these apps: all YCLIENTS integrations · all WhatsApp integrations
What moves, and when
The details you would normally get after a sales call. Here they are up front.
| What | Direction | When | Rule |
|---|---|---|---|
| Confirmation with the specialist's name | YCLIENTS to WhatsApp | Within seconds of the booking | Service, specialist, date, and the branch address when you have more than one |
| Reminder the day before | YCLIENTS to WhatsApp | 24 hours before the visit | An approved template with a confirm button and a cancel button |
| Shortly before | YCLIENTS to WhatsApp | 2 hours before the visit | Short, with the address, and skipped for anybody who has already cancelled |
| Cancelling frees the chair | Both ways | Within seconds | A client who cancels opens the slot in YCLIENTS, and a cancellation at the desk tells the client |
| No-show to the administrator | YCLIENTS to WhatsApp | When you mark it | With the name, the phone and the slot that was missed, so somebody can call them |
Ten minutes of your time, then it's ours
- Pay and open your accountCard or invoice, about two minutes. This integration is already selected.
- Paste the YCLIENTS API key and the WhatsApp Business keyEach has a short guide. About nine minutes. If one doesn't work, a person joins the chat.
- Book one test slotA minute or two. Make a booking in YCLIENTS with your own contact details and watch the confirmation arrive. From then on we watch it for you.
When YCLIENTS or WhatsApp changes its API, we fix it within a working day. You don't get a ticket to solve.
- Everything in the table above, with monitoring on.
- Fixes when either app changes its API.
- A person on live chat, replies within a working hour.
- Custom logic beyond the table is priced separately.
No setup fee, cancel any month
Before you decide
Do the reminders go to the client or to us?
Both, and you decide which is which. Confirmations and reminders go to the person who booked, while the daily list and the awkward cases go to the team chat.
Can we change the times?
Yes. A day before and two hours before is where we start. Say in the chat that you want three hours, or one, and we change it. Small edits like that cost nothing.
What about clients who don't use WhatsApp?
They keep getting whatever YCLIENTS already sends them. This adds a channel; it doesn't switch the old ones off, and nobody ends up with no reminder at all.
Anything to know about YCLIENTS?
YCLIENTS keeps sending its own SMS reminders; a messenger integration adds a channel, it doesn't switch anything off.
Anything to know about WhatsApp?
Only the official WhatsApp Business API from Meta can be connected; the WhatsApp app on a phone has no API.
What if mine is a bit different?
Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price the same day and build into the same account.
