YCLIENTS and WhatsApp, ready to switch on

Clients get a confirmation and two reminders on WhatsApp with the service, the time and the specialist, a cancellation frees the slot, and a no-show is told to the front desk. You paste two keys in your account and we switch it on for you.

Ask us to connect it Mine is a bit different

No setup fee, cancel any month, and a person on live chat if a key doesn't work.

More with these apps: all YCLIENTS integrations · all WhatsApp integrations

What moves, and when

The details you would normally get after a sales call. Here they are up front.

What	Direction	When	Rule
Confirmation with the specialist's name	YCLIENTS to WhatsApp	Within seconds of the booking	Service, specialist, date, and the branch address when you have more than one
Reminder the day before	YCLIENTS to WhatsApp	24 hours before the visit	An approved template with a confirm button and a cancel button
Shortly before	YCLIENTS to WhatsApp	2 hours before the visit	Short, with the address, and skipped for anybody who has already cancelled
Cancelling frees the chair	Both ways	Within seconds	A client who cancels opens the slot in YCLIENTS, and a cancellation at the desk tells the client
No-show to the administrator	YCLIENTS to WhatsApp	When you mark it	With the name, the phone and the slot that was missed, so somebody can call them

How to set up YCLIENTS and WhatsApp

A few minutes of your time, then it's ours.

Choose YCLIENTS and WhatsApp

Press Connect. This pair is already selected on the checkout page at $39 a month, and there's nothing else to pick.
Pay and open your account

Card or invoice, about two minutes. The account opens with this integration waiting for its two keys.
3
Paste the YCLIENTS API key and the WhatsApp Business key
- YCLIENTS API key: in YCLIENTS open Settings, then Integrations, then API and create a key. Full YCLIENTS guide
- WhatsApp Business key: open Meta for Developers, your app, then WhatsApp, then API setup. Full WhatsApp guide
Each screen carries the full guide with the exact menu names, about nine minutes for both.
We check both keys

Each key is checked against YCLIENTS's and WhatsApp's own API the moment you paste it. If one doesn't pass, the screen says what to fix, and a person joins the chat if that isn't enough.
Book one test slot, then we switch it on

A minute or two. Make a booking in YCLIENTS with your own contact details and watch the confirmation arrive. From then on we watch it for you. A person checks the setup and switches it on, within a working day.

When YCLIENTS or WhatsApp changes its API, we fix it within a working day. You don't get a ticket to solve.

$39a month

Everything in the table above, with monitoring on.
Fixes when either app changes its API.
A person on live chat, weekdays 10:00 to 19:00 EET.
Custom logic beyond the table is priced separately.

Ask us to connect it

What it will cost once you can switch it on yourself. While we're in beta we connect it by hand and don't charge for it.

Ways to connect YCLIENTS and WhatsApp

Two ways people connect these two, and what each one asks of you.

Zapier or MakeDovetly

Who sets it upYou, one step at a time in the scenario editorAlready built. You paste two keys and we switch it on.

Who fixes it when it breaksYou: the scenario is yours, so the fix is tooWe do, within a working day, and we watch it

What you need to knowTriggers, actions, filters and how the fields of YCLIENTS and WhatsApp mapWhere the two keys are. The guide shows it.

PriceSet by the builder's plan, counted in tasks or operations$39 a month, flat, whatever the volume

Before you decide

Do the reminders go to the client or to us?

Both, and you decide which is which. Confirmations and reminders go to the person who booked, while the daily list and the awkward cases go to the team chat.

Can we change the times?

Yes. A day before and two hours before is where we start. Say in the chat that you want three hours, or one, and we change it. Small edits like that cost nothing.

What about clients who don't use WhatsApp?

They keep getting whatever YCLIENTS already sends them. This adds a channel; it doesn't switch the old ones off, and nobody ends up with no reminder at all.

Anything to know about YCLIENTS?

YCLIENTS keeps sending its own SMS reminders; a messenger integration adds a channel, it doesn't switch anything off.

Anything to know about WhatsApp?

Only the official WhatsApp Business API from Meta can be connected; the WhatsApp app on a phone has no API.

What if mine is a bit different?

Tell us what should go where in plain words. Small changes to the rules above are usually free; bigger ones we price within a working day and build into the same account.